Refund policy

Refund Policy

At Ginsei, customer satisfaction is our top priority. We offer refunds under the following conditions:

1. Eligibility for Refunds

You may be eligible for a refund if:

• Incorrect Product: You received an item that is different from what you ordered.

• Defective Product: The product you received is damaged or has a manufacturing defect.

2. Conditions

• Time Frame: Requests for refunds must be made within 21 days of receiving your order.

• Original Condition: The product must be unused, in its original packaging, and in the same condition that you received it.

3. How to Request a Refund

To request a refund, please contact our customer service team at, gearjunsei@gmail.com  with the following details:

• Your order number

• A brief description of the issue

• Photos of the incorrect or defective product

4. Processing Refunds

Once your refund request is approved:

• You will receive a confirmation email with instructions on returning the product, if applicable.

• Refunds will be issued to your original payment method within 7-10 business days after we receive and inspect the returned product.

5. Exclusions

Refunds will not be issued for:

• Products that have been used, worn, or altered.

• Orders where the wrong size was chosen by the customer (please refer to our sizing guide before purchasing).

6. Contact Us

If you have any questions about our refund policy, please contact us at GearJunsei@gmail.com